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| Golden
Palace Casino -The Biggest, Fastest, & Most Reliable Payouts
since 1997 |
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GoldenPalace.com®
-The Biggest, Fastest, & Most Reliable Payouts
since 1997
GoldenPalace.com® is dedicated to making your
gaming experience as exciting and rewarding as
possible. We combine cutting-edge software, 24-hr.
live support, and the most advanced security
measures available to provide the thrill of Las
Vegas from the comfort and safety of your own
home.
Legally licensed by the Kahnawake Gaming
Commission, Mohawk Territory of Kahnawake, Canada,
GoldenPalace.com offers the most exciting casino
games available on the Internet. We ensure your
confidence by providing completely secure
transactions, fast reliable payouts, and odds that
are better than Las Vegas.
We have made the GoldenPalace.com gaming
experience as uncomplicated as possible. After you
have installed the software and have received your
User Name and password, you
are ready to PLAY.
"Just wanted to say thanks for the quick
payout. I just received my winnings through
Neteller. Great site, great games. Keep it
up."
- Jennifer P., USA
"Today I contacted your live support via
the web-chat and I had a very nice experience. I
had an answer in less than two minutes. The
support person was quick, polite and to the
point."
- Tom J., USA
"I have played in serveral casinos online
but have never found one that had such good card
games or exciting slots. I love the progressive
games!"
- Marie F., France
"...HOTTEST slots ever!"
- David S., USA
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| Promotions |
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Tell a Friend Offer
Tell a Friend about us and cash in on it. Refer
your 'friends' and we will credit your account
with up to $20 per name. When that friend makes
their initial purchase of $25 to $100, we will
credit your account with a 20% bonus on that
purchase. It's as easy as that. The more your
friends purchase, the more money you receive. The
biggest Tell a Friend bonus ever offered.
Please Note: If more than 1 player refers the same
'friend', the player whose e-mail that 'friend'
has accepted will be the one to be credited with
the bonus.
You can refer a friend through the Cashier section
of the casino software.
15% Money Wire Transfer Bonus
Use our preferred money wire transfer service to
deposit funds to your casino account and get 15%
MORE MONEY on every deposit from $100 to $3000!
That's up to $450 in extra cash just to use our
money wire transfer service.
Weekly Online Surprise Bonuses
Several times a week, we will select players to
get a SURPRISE BONUS! It could happen at any time
BUT you have to be playing to be eligible. The
more often you play, the BETTER your chances of
winning!
What are Comp Points?
Comp stands for Complimentary. The more you play
and wager, the more Comp Points you earn. Your
Comp Points can be converted to REAL money and be
added to your play balance at any time.
Every $10 you bet in any game = 1 Comp Point
100 Points = $1
Just another way for us to show our appreciation
to our valued players.
You can access your Comp Points through the
Cashier section of the casino software.
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| Deposit
Funds |
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GoldenPalace.com will accept purchases in US
Dollars (USD), UK Pounds (GBP), Euro (EUR), Hong
Kong Dollars (HKD), Chinese RenMinBi (CNY),
Japanese Yen (JPY) based on the currency version
of the casino select. If you choose to make a
purchase using a currency not supported by your
selected version, the purchase will be converted using
the conversion rate of the Bank or Credit Card
Company that you deal with on the date of purchase
(exchange fees may apply).
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| FAQ |
Please
note that the casino software contains complete
help files for any issue you are likely to
encounter with the games, your account, or the
cashier.
- How
do I start playing at GoldenPalace.com?
- How
long will it take to download the software?
- What
do I do after downloading the software?
- What
are the minimum system requirements?
- Can
I use the software with AOL?
- I
am receiving the message, 'Account not found.
Please verify your account information and try
again'. What do I do?
- What
do I do if I can't find the install file on my
desktop?
- What
games does GoldenPalace.com have?
- How
is the outcome of the games being generated?
- How
do I chat with other players?
- What
is a Multi player or Private group table?
- What
happens if I am suddenly disconnected from the
Internet while I play?
- What
do I do if after placing a bet I suddenly
change my mind?
- Where
can I find complete detailed instructions on
the various games?
- How
old do I have to be to play for real money?
- I
am not sure what was the previous game round
result. What do I do?
How do I start
playing at GoldenPalace.com?
To start playing, you must first download the FREE
casino software. Downloading the software to your
PC, as opposed to web-based play in your browser,
makes the games much quicker and more stable,
since all the casino graphics and multimedia
effects are already installed on your computer.
Only small packets of information are transferred
between your computer and our servers.
How long will it
take to download the software?
The average download time for the
'SetupCasino.exe' file is 12-15 minutes using a
33KBS modem. Cable and ADSL connections take
approximately 2 minutes. It is only necessary to
download the software once. After the initial
download and installation, the program is
available on your computer's Start menu and/or
Desktop.
What do I do
after downloading the software?
Run the program you downloaded: SetupCasino.exe.
The installation wizard will guide you through the
entire process.
What are the
minimum system requirements?
Windows XP/2000/98/95/NT
Pentium 100MHz
24MB RAM
SVGA Monitor, 256 colors
At least 60MB free Hard Disk Space
Internet Explorer 6
Can I use the
software with AOL?
The software is compatible with AOL 3.0 or later
versions.
I am receiving
the message, 'Account not found. Please verify
your account information and try again'. What do I
do?
You may be trying to access the DEMO mode casino
with a REAL mode username and password or
vice-versa. Please contact our 24/7
Customer Service Department and our agents
will verify your account information.
What do I do if I
can't find the install file on my desktop?
• Click 'Start' at the bottom left of your
screen
• Select 'Find' then click 'Files or Folders...'
• Type 'SetupCasino.exe' in the space provided,
then select 'My Computer' from the drop-down menu
in the 'Look In' field
• Click 'Find Now'
If the search is successful, the install file will
be displayed in the search window. Double-click
the file to install the software. After you have
installed the software, you can play the games by
selecting 'GoldenPalace.com' in your 'Programs'
menu.
If the search window is empty, you must
re-download the software. Contact our 24/7
Customer Service Department and our agents
will walk you through the process.
What games does
GoldenPalace.com have?
The list is big AND constantly growing. Click
here to see the complete list. Every day we
are working in new concepts and developing new
games. You will be notified automatically whenever
a new game becomes available.
How is the
outcome of the games being generated?
GoldenPalace.com is using a very sophisticated
Random Number Generator (RNG) to create a
randomized outcome for each game. The odds for
both real money and fun modes games are created
with this random number generator. In all
card-based games, like Blackjack and Baccarat, the
decks of cards are shuffled prior to each hand
being dealt.
How do I chat
with other players?
All you need to do is click on the 'Chat' button
in Multi-player and Private-group tables then type
whatever you want to say to the other players. To
send the text, click on the 'Chat' button again,
or press ENTER.
What is a Multi
player or Private group table?
To play with other players all you need to do is
join a multiplayer table. The system automatically
assigns you to a table where there is an empty
seat. A Private-Group table is where you can play
alone with your friends without being interrupted
by other players. In order to join a Private-Group
table you have to type-in the name of the table
you wish to join. If the table has been created by
your friends, you will join this table, if not -
than a table will be created for you (then you can
tell your friends to join you.).
What happens if
I am suddenly disconnected from the Internet while
I play?
Losing your Internet connection does not pose a
problem when you play at GoldenPalace.com. We have
developed a sophisticated system which protects
the player in when this happens. If you get
disconnected (for whatever reason) in the middle
of a game, there's no need to worry. While playing
Blackjack, Craps or Video Poker you will
automatically be returned to the EXACT state were
the game was interrupted. This allows you to
continue exactly from where you left off, and you
will continue playing and making game decisions as
if nothing happened.
In games like Slots and Roulette, where the player
does not make decisions in the game after the
round had been started, you can just log-in to the
casino again and see how the game had finished by
clicking on the 'Game history' button.
What do I do if
after placing a bet I suddenly change my mind?
In games like Blackjack, Roulette, Craps and
Baccarat click on the chips that you wish to
remove with your right mouse button. In Roulette
you can also click on the 'Clear Bet' button to
remove your entire bets from the table. In Slots
and Video poker, press the 'Cash out' button to
remove your coins from the machine back to your
balance. If other coins remain in the machine,
don't worry, they will automatically return to
your balance once you exit the game.
Where can I find
complete detailed instructions on the various
games?
Our download software comes with context sensitive
'Help'. Whenever you need help, click the Help
button in the casino lobby for a complete set of
instructions and explanations on all Casino games.
In addition, you can view our on-line help file by
clicking here.
How old do I
have to be to play for real money?
In order to play for real money you must be at
least 18 years of age. Fun mode players have no
age limitations.
I am not sure
what was the previous game round result. What do I
do?
The 'Game History' section allows you to view the
previous played hands and their results.
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If you
have any questions or remarks, please let us
know.
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